The benefits are there for everyone. The call-taker does not have to switch between various, differing software and can manage the whole of the call more rapidly and without making mistakes. The control room can achieve a tangible saving in terms of installations. The caller benefits from high quality help even in the most complicated situations.
The software is capable of adapting automatically to the language of the caller. The automatic translation function included in FlagMii® EML can also be replaced by the inclusion of human interpreters, using the support of conference chats.
FlagMii® EML is a multi-disciplinary software. It is compatible with all emergency contexts and allows maximum freedom regarding protocols already in use. Its tools can be immediately inserted into the control room without causing any interruptions.
The caller can be geolocalised with the utmost accuracy available and their movements can be displayed on an interactive map. The operator is constantly updated on the quality of the current localisation.
All the functions of FlagMii® EML are app-free and work on any smartphone, without the support of apps. This means that a link for assistance can be created with anyone, irrespective of the type of smartphone in use, apps installed or nationality. No advance sensitisation campaign is required.
FlagMii® EML is a cloud service, requiring no installations. All data is encrypted and saved in a manner that keeps it traceable for future consultation and protected by legal safeguards. The caller's privacy is guaranteed and information recorded during communications is accessible only to authorised users. The API allows for full integration with the systems already in use.
FlagMii® EML is also a simple, cheap way to make your contol room compatible with the Advanced Mobile Location (AML) system. AML is automatically supported by the system and, because of its technological integrations, the acquired localisation can be included to become part of the entire dispatch flow.